Last updated: 21 October 2026
1. About these terms
These terms govern your use of thehospitalityconsultancy.co.uk and set out the general basis on which The Hospitality Consultancy provides services. A signed proposal or engagement letter for a specific project takes priority over these terms where they differ.
2. Website use
You may use this website for lawful purposes only. Content, design, text, graphics and the HC logo belong to us or our licensors and may not be copied for commercial use without permission. Photography is used under the Unsplash licence.
3. Quotes and estimates
Figures from the instant quote generator are non-binding guide estimates based on UK rates. A quote becomes binding only once confirmed in writing by us after a scoping call. Prices are in GBP and exclude VAT unless stated; UK VAT is charged at the prevailing rate. Work outside the UK may include travel, accommodation and per diems at cost.
4. Engagements
- Day-rate work is booked in full or half days. Monthly partnerships run on the notice period stated in your proposal (30 days if none is stated).
- Cancellations of booked days within 48 hours may be charged in full; within 7 days at 50%.
- Invoices are payable within 14 days unless agreed otherwise. We may charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
- Services delivered by SafetyFirst London or Turn Up Agency may also be subject to their own terms, which we will share before work starts.
5. Your responsibilities
You remain responsible for running your business and for meeting your legal obligations, including food safety, health and safety, licensing and employment law. Our recommendations, audits and training support — but do not replace — your own compliance duties and the advice of regulators.
6. Results
We work to agreed targets, but trading results depend on many factors outside our control. Unless explicitly agreed in writing, we do not guarantee specific revenue, occupancy, profit, inspection or review outcomes.
7. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Otherwise, our total liability for any engagement is limited to the fees paid for that engagement in the 12 months before the claim, and we are not liable for indirect or consequential loss, or loss of profit.
8. Confidentiality and data
We keep your business information confidential and handle personal data in line with our privacy policy.
9. Third-party links
Links to partner and third-party websites are provided for convenience; we are not responsible for their content.
10. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. For engagements in the UAE or the EU, the governing law will be stated in your engagement letter.
11. Contact
info@thehospitalityconsultancy.co.uk · 07933 888352