A human face
A named senior account manager on WhatsApp — not a ticket queue.
Home / About
About usHospitality people, for hospitality people.
Founded by Raphael Luersen to give every venue — neighbourhood café to Michelin kitchen — senior support on demand.
Founder & Senior Account Manager
Raphael Luersen
Raphael founded The Hospitality Consultancy to give venues what he wished existed on the floor: senior operational support you can call on the day you need it, from someone who understands service from the inside.
His background is in hospitality — front of house, food and beverage and venue operations — and he leads every client relationship personally as Senior Account Manager. One person who knows your venue, your numbers and your team, and who answers your WhatsApp.
He works with independent cafés and bars, ambitious restaurant groups, hotels and fine-dining kitchens across London, Europe and the UAE, bringing in specialist partners for compliance, marketing and technology so clients have a single point of contact.
How we work
Principles, not slogans.
Numbers first
Every engagement has targets you can see each week.
Hands-on
We work shifts, train teams and stand behind the pass.
Safe by default
Compliance built into every change, never bolted on.
Our network
Specialist partners, one relationship.
SafetyFirst London
Food safety management, HACCP, fire and H&S audits, allergen controls and licensing — plus the digital compliance platform that keeps records inspection-ready.
SafetyFirst London → FirstSafety Online →Turn Up Agency
Marketing, paid ads, PR and promotion — plus custom websites, booking flows, CRMs, software and apps built for hospitality in London.
Turn Up Agency → Software & apps →The Hospitality Consultancy
Your on-demand general and operations manager — strategy, sales, occupancy, events, logistics, trackers and AI in one platform with a human face.
On-demand GM →Reviews
Client feedback
One number for everything F&B
Text Raphael. Get a human answer.
Staff shortage on Saturday? Inspection next week? Opening in Dubai? Message 07933 888352 on WhatsApp for every food, beverage and service need — usually answered within the hour.