Last updated: 21 October 2026
1. Who we are
The Hospitality Consultancy (“we”, “us”) operates thehospitalityconsultancy.co.uk and is the data controller for personal data collected through this website. Contact us about privacy at info@thehospitalityconsultancy.co.uk or on 07933 888352.
2. What we collect
- Enquiry and quote data — name, email, phone, venue name and type, location, services requested and any notes you provide.
- WhatsApp and SMS messages — your number and the content of messages you send us.
- Technical data — essential cookies and, only with your consent, analytics and marketing cookies (see our cookie policy).
3. How and why we use it
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to enquiries and preparing quotes | Steps prior to a contract / legitimate interests |
| Delivering consultancy services | Contract |
| Invoicing, accounting and tax records | Legal obligation |
| Website analytics and marketing cookies | Consent |
| Occasional service updates to clients | Legitimate interests (you can opt out at any time) |
4. Who we share it with
We never sell your data. We share it only where needed to provide our services:
- FormSubmit (formsubmit.co) — delivers website form submissions to our inbox.
- WhatsApp / Meta — if you choose to message us on WhatsApp.
- Partner businesses — SafetyFirst London and Turn Up Agency, only when you ask for services they deliver.
- Email, hosting, accounting and analytics providers acting on our instructions.
- Authorities where the law requires it.
5. International transfers
Some providers process data outside the UK (for example in the US or, for UAE engagements, the UAE). Where this happens we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.
6. How long we keep it
Enquiries that don’t become work: up to 24 months. Client records: for the engagement plus 6 years for legal and accounting purposes. Cookie consent choices: 12 months.
7. Your rights
You can ask to access, correct, delete, restrict or port your data, object to processing, or withdraw consent at any time. Email info@thehospitalityconsultancy.co.uk — we respond within one month. You may also complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
8. Security
We use reputable, encrypted services and restrict access to people who need it. No method of transmission over the internet is completely secure, but we work to protect your information.
9. Changes
We may update this policy; the date above shows the latest version.